• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 22nd Nov 2023

•Serve as an expert in the ServiceNow platform, leading ServiceNow practices, advancements, and innovation
•Collaborate with internal and external partners to steer the best decisions and drive the right business outcomes
•Develop and deliver a clear platform roadmap by bringing the knowledge of business drivers, processes, and ServiceNow platform capabilities
•Provides advice on how business services are delivered with a vision for improvement.
•Evaluate spend and make decisions and recommendations that drive towards cost effectiveness
•Assist with the planning, strategy, and implementation of the IT Infrastructure Library (ITIL) and IT Service Management (ITSM) best practices
•Facilitate client workshops and conduct interviews to drive stakeholder consensus on requirements and solutions
•Identify process improvement areas and drive CSI projects
•Pro-actively manage risks, and stakeholder expectations
•Communicate, enforce, and integrate development best practices and technology standards
•Analyze IT governance structures, and identify recommendations for enhancements
•Lead the architectural design, development, deployment, and technical quality of the ServiceNow platform and integrations
 
 Skills and Experience:
•Minimum of 12 years overall experience in implementing ITIL and IT Service Management Solutions.
•Strong experience with ServiceNow platform solutions, including Employee and Technology workflows, Integration Hub, and API integrations.
•Working knowledge of all ServiceNow/ITIL modules including ITSM, CMDB, IT Asset Mgmt. Discovery, Event Mgmt, Service Mapping, HRSD, GRC and CSM.
•Experience in enterprise level application design/architecture experience, with extensive experience on Java, J2ee, middleware and high volume web based applications design and systems integration
•Experience in designing and implementing complex, multi-tier, multi-tenant, end-to-end solutions in a high availability environment.
•Experience in emerging Cloud technologies and vendor landscape with ability to balance cost against benefits.
•bility to develop high level design documents addressing the business, infrastructure, security, support and operational needs of a solution.
•Technical knowledge of the following areas: Java, HTML, JavaScript, LDAP/Active Directory, networking and database administration
•Good knowledge of multi data center deployment solutions with disaster recovery procedures and high availability at every layer (network, web servers, middleware and database/storage)
•Good knowledge of middleware solutions such as WebLogic, Websphere, TOMCAT, TIBCO.
•Good knowledge on database technologies (Oracle/SQL Server/MySQL) and ETL tools (Ab Initio/Informatica)
•Provide excellent customer service, leadership, communication, problem solving and decision making skills.