US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 22nd Nov 2023
• Able to coordinate, communicate, document, and track progress and status of initiatives.
• Familiarization with project management concepts
• Responds to management’s special requests for asset information.
• Maintains, tracks, and prepares Chain of Custody documentation for all end-of-life equipment returned for surplus.
• Produces asset labels and tags new equipment received prior to distribution and creates initial asset records in the ServiceNow Asset Management module.
• Prepares surplus equipment for proper disposal in accordance with DGS / PSDC requirements.
• Recommends and coordinates IT asset replacements, upgrades, and enhancements schedules.
• Develops, documents, and initiates processes that involve IT asset installations, relocations, and changes.
• Provides technical guidance on IT assets for procurement documents and agency requisitions preparation.
• Responds to Service Desk tickets requiring Level 2 asset management attention.
• Assists management in the collection and review of relevant data for contract proposals.
• Provides technical services to analyze, recommend, and implement proposed new phases of the ServiceNow Asset Management module.
• Processes ServiceNow updates and reconciliations identified through physical inventory reports returned from the field.
• Provide level 2 troubleshooting and highly technical problem resolution related to PC hardware, software, and peripherals. Utilizes ServiceNow to identify, track, and resolve issues.
• Utilizes Microsoft Systems Center Configuration Manager to run available hardware and software reports.
• Create documentation for technical staff and end users.
• Image and configure laptop and desktop hardware.
• Familiar with video conferencing platforms, conference room VC setups, and troubleshooting.
• Utilizes AirWatch WorkspaceOne to perform administrative tasks, such as reporting and compliance for Windows modern managed devices.
Skill Matrix:
Skill
Required / Desired
Amount
Candidate No. of years of Experience
Knowledge of component parts of personal computers, peripherals, servers, and their associated functionality.
Required
5
Knowledge of the functions and capabilities of hardware and software
Required
5
Knowledge of troubleshooting techniques
Required
5
Knowledge of the use and interpretation of diagnostic utility programs used in troubleshooting problems
Required
5
Knowledge of networking concepts
Required
5
Knowledge of the principles of IT project management
Required
5
Knowledge of IT security principles
Required
5
Knowledge of hardware and software testing methods
Required
5
Knowledge of IT systems performance monitoring techniques
Required
5
Ability to analyze information in order to diagnose and troubleshoot technical problems
Required
5
Ability to communicate effectively orally and in writing
Required
5