Ability to design and develop AI conversations with responses coming from outside APIs via cloud function or integration with other systems.
Collaborate with user interface designers and backend application integration teams to understand the mechanisms through which the conversational AI solution will be used and what is needed to fulfill intents.
Collaborate with teams and other developers to design, develop, test , deploy and maintain a chatbot.
Leverage AI, NLP Technologies, and cognitive machine learning to develop chatbot applications.
Integrate chatbot solutions with multiple platforms.
Troubleshoot bots, debug, and deploy chatbots on various channels (voice/chat).
Enhance user effectiveness of chatbot with the help of advanced technologies.
Continuously develop knowledge of emerging technologies and analytics techniques and support the pursuit of business development opportunities.
Ability to tune and enhance Speech to Text models.
Required Qualifications:
Minimum of 5 years professional development experience.
1+ years’ experience building AI powered chatbots from scratch using AI, ML and NLP technologies.
Must have knowledge of IBM Watson and other chatbot development platforms.
In depth knowledge of conversational designs, flow, and automated speech recognition, including SSML tagging for TTS.
Knowledge of AI/chatbot development landscape, tools, and other frameworks.
Clean coding skills and best practices.
Experience in CICD, Git, unit-testing, and source code management.
Knowledge of cloud development and deployment principles.
Knowledge of Agile development and DevOps approaches.
Understanding of end-to-end software development processes and business requirements
Preferred Qualifications:
Backend (server side) development experience either in Java, node.js
Strong multi-language background and experience working with programming languages such as Python, Java, JavaScript/Typescript.
Experience with IBM Voice gateway and / or IBM Discovery is a plus.