• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 28th Nov 2023

Must be able to lift at least 50 pounds.

• IT Call Center Experience preferred
  • Able to handle call volume of up to 30 calls per day.
• People/Customer Service skills required
• Printer Administration and Troubleshooting
  • Server Print Queue, and local Queues
• Active Directory Management
  • Able to navigate Different OUs
  • Able to look up attributes
  • Able to reset password and unlock accounts.
• iOS Management, Support, and Deployment
  • Setting up new phones/Ipads
  • Resetting iTunes accounts
  • Resetting network settings
  • Backup/Restore device data
• Video Conferencing
  • Cisco WebEx
  • MS Teams
  • Cisco Presence video solutions
• Network troubleshooting
  • Internal vs external
  • VPN
  • LTE
  • Wifi
• Application Troubleshooting
  • Account permission
  • Compatibility settings
  • Browser vs installed
• Remote support
  • MSRA
  • RDP
  • TEAMs
  • Webex
• Hardware Deployment
• ServiceNow
  • Ticket management
  • Ticket assignment