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• No of position :- ( 1 )

• Post :- 28th Nov 2023

• The Discovery Specialist is responsible managing the ServiceNow Discovery and Application/Service Mapping lifecycles along with their associated technologies to ensure an accurate and reliable CMDB.
• They are the subject matter expert (SME) for infrastructure discovery and application service mapping.
• They will work closely with other technology SMEs to build and maintain accurate application service maps.

 

Required Skills:

1. ServiceNow Discovery and CMDB

2. Knowledge of Amazon Web Services (AWS)

3. ITSM process experience

 

 

Roles & Responsibilities

• Collaborate with a technical and business stakeholder to implement effective ServiceNow solutions.

• Development of new modules, functionalities, customizations, integrations, and workflow automations on the ServiceNow platform.

• Conduct thorough reviews of existing ServiceNow architecture, offering insightful recommendations for enhancements and improvements.

• Work closely with fellow developers and architects to ensure the timely and impeccable delivery of solutions.

• Participate in comprehensive code reviews, provide valuable input for refining business processes, and engage in rigorous problem analysis.

• Evaluate and research third-party software options, conducting meticulous feasibility studies to determine optimal integration solutions within the ServiceNow environment.

• Actively engage in daily stand-ups, sprint planning sessions, and retrospectives to meticulously plan, monitor, and execute development tasks.

• Offer on-call support, fostering collaboration and assisting fellow team members in overcoming challenges and impediments.

• Proactively identify and resolve technical issues and obstacles, maintaining a steadfast focus on continuous improvement.

• Provide expert assistance to multiple teams seeking to integrate their workflows into the ServiceNow platform.

• Employ your troubleshooting and debugging expertise to resolve complex issues within existing solutions.

• Contribute to the ongoing development and maintenance of comprehensive technical documentation.

• Stay at the forefront of ServiceNow's best practices, industry trends, and emerging functionality, ensuring the implementation of cutting-edge solutions.

 

Required skills:

• 5+ years of experience in designing and implementing successful ServiceNow solutions, including customizations, integrations, and workflow automations.

• Extensive experience with ServiceNow architecture, development, and administration.

 

• Expertise in leveraging Flow Designer and legacy workflow editor to create intuitive and user-friendly automated workflows.

• Extensive experience with the ServiceNow Integration Hub and proficiently integrating diverse applications.

• In-depth knowledge of ServiceNow Discovery and CMDB (Configuration Management Database), enabling accurate and comprehensive mapping of IT assets and infrastructure.

• Proficiency in the Vulnerability Response module would be considered a valuable asset.

• Strong understanding of creating and implementing efficient business rules, client scripts, script includes, UI policies, UI Actions etc.

• Solid grasp of Access Control Lists (ACLs), effectively defining and enforcing data access restrictions to ensure data security and compliance.

• Experience in designing and consuming RESTful web services within the ServiceNow environment, enabling seamless integrations with external systems and services.

• Familiarity with advanced ServiceNow features such as Service Portal and Virtual Agent, empowering end-users with self-service capabilities and AI-powered assistance.

• Proven ability to troubleshoot and debug technical issues across the ServiceNow platform, utilizing a systematic approach to identify root causes and implement effective solutions.

• Proven track record in application development on the ServiceNow platform, including designing, coding, testing, and deploying custom applications.

• Extensive experience in providing Level 1 and Level 2 support for ServiceNow applications, adeptly resolving user issues, troubleshooting technical problems, and ensuring smooth day-to-day operation of the platform.

• Proficient in Agile and ITIL methodologies, with a strong understanding of SDLC processes.

• Demonstrated ability to collaborate effectively with cross-functional teams and stakeholders, translating complex requirements into tangible solutions.