• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 1st Dec 2023

• Perform maintenance to services running within secured regions through the use of command line tools, change processes, and runbooks.
• Deploy code and execute other changes within the region.
• Ensure timely resolution and documentation of incidents through bridge calls following guidance for secure communications.
• Ensure thorough documentation of incidents through company-standard reporting methods.
• Monitor the region for faults, alarms, and other errors.
• Inform internal teams as required through process and procedure. Help identify and discuss process improvements and tools optimization.
• Act as a point of escalation for incidents and other issues arising within the region.
• Troubleshoot operational issues on behalf of service teams.

Required Qualifications

• Must posses and maintain an active TS/SCI w/Polygraph Government Security clearance
• Associate degree in computer related field, or 1-3 years work experience.
• Experience with Linux and infrastructure support and server administration.
• Experience with managing secured services across distributed systems and geographies.
• Customer obsession, passion for delighting customers.
• Proven ability to quickly learn new technical domains and then train others.
• Great verbal and written communication skills.
• Strong understanding of cloud concepts, platforms, and distributed systems.

Preferred Qualifications

• Experience with cloud networking and software driven networks.
• Experience with coding or scripting using a major scripting language.
• Experience deploying code within change management procedures.
• Experience participating in or running incident bridges.
• Experience in cloud technical support, operations, NOC or similar.
• Experience working with government customers.

The Oracle Cloud Infrastructure (OCI) team can provide you the opportunity to build and operate a suite of massive scale, integrated cloud services in a broadly distributed, multi-tenant cloud environment. OCI is committed to providing the best in cloud products that meet the needs of our customers who are tackling some of the world's biggest challenges.

We offer unique opportunities for smart, hands-on engineers with the expertise and passion to solve difficult problems in distributed highly available services and virtualized infrastructure. At every level, our engineers have a significant technical and business impact designing and building innovative new systems to power our customer's business critical applications.

Responsible for the operation of production environments, including  networks, systems and databases, in support of critical business operations. Will perform administration and analysis for multiple production environments and recommend new ways to improve availability, performance, and supportability. This is an opportunity to bring a combination of curiosity and technical knowledge to provide escalation support to a wide range of complex production environment problems related to immense growth, scale, stability, security, performance, and high availability requirements.

Provide technical support including leading problem management cases and providing management status. Coordinate support cases and lead appropriate internal technical resources and/or third party vendors to resolution. Assist with operating system and application upgrades, bug fixes, and patching. Provide on-call support, on a rotating basis.