• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 4th Dec 2023

Qualifications: 
•    5+ years of experience as a Business Analyst 
•    Contact Center or Call Center Software Implementation Experience OR M365 Implementation experience 

The Opportunity:
As an Operational Business Analyst, you will work directly with business partners within Operations and IT in the discovery, execution, and implementation of new or enhanced functionality that improves the user experience of both internal and external customers, helping to facilitate the client experience and grow our company in the industry.

Job Responsibilities:
•    Analyzes, identifies, and writes detailed business requirements to aid in the development and modification of applications.
•    Makes recommendations for business process improvements with an understanding of technical problems and solutions as they relate to technological needs.
•    Prepares analysis for production support of applications and associated documentation.
•    Acts as a liaison between business and IT.
•    Develops and maintains knowledge of customer's business.
•    Assists with the design and implementation of operational and system enhancements to ensure production capabilities are both effective and efficient.
•    Develops test plans and may execute tests.
•    Maintains and develops business knowledge and customer relationships.
•    Interviews end users to determine requirements for data, reports and analyses, training, data quality, and performance.
•    Good knowledge of business information data sources and business data rules.
•    Performs other duties as assigned.