Our Client is seeking a Solution Architect to develop a comprehensive statewide analysis of the site-based telecommunication systems to make recommendations for improvements and efficiencies, and to serve as an independent expert/resource to assist the branch in making telecommunications-related decisions.
Scope of Services
- Structure and complete a comprehensive analysis of current telecommunications in use within the branch environment
- Provide market expertise and insight into call center technologies appropriate for use within the current branch environment
- Assist in the formulation of tactical and strategic plans related to Branch telecommunications systems
- Assist with effective troubleshooting and problem resolution as needed
Minimum Qualifications
- Minimum 3 - 5 years of experience in telecommunications inclusive of systems design, Operations Systems Support (OSS), and systems management
- Strong knowledge of IT infrastructure engineering principles, including network analysis, circuit design, and responsibilities
- Proven history of providing expert advice on industry trends, emerging technologies, and best practices in OSS and networking
- Experience analyzing business processes, data, and requirements to identify opportunities for optimization and automation
- Experience in project planning with cross-functional teams to help design, develop, and deploy reliable voice communication solutions that meet the Branch’s business needs
- Experience working with state agencies or other large governmental organization preferred
Technical Competencies:
- Experience with analog voice communication, infrastructure, including PBX, PRI, channel banks, TDM circuits and related technologies
- Experience with digital voice communication infrastructure, including VoIP, SIP, LTE and related technologies
- Familiarity with MPLS, Ethernet and IP wide-area network routing and switching with focus around wide-area network technologies like DMVPN, SD-WAN, and related technologies
- Knowledge and expertise working with Avaya Cloud Office, Voice New England, and other Call Center Systems
- Proficiency with Microsoft Office applications, Windows operating systems and Linux operating systems