- Comprehensive understanding and background in ServiceNow Service Mapping and how it should populate the CMDB
- Design, deploy, and manage ServiceNow Service Mapping solutions for both on-premise and cloud resources
- Define, create, and manage the Service Mapping infrastructure, including schedules, credentials, and mid-Servers
- Develop, document, implement, and maintain Service Mapping governance processes, procedures, standards, and policies
- Define, create, and manage Service Mapping infrastructure, including patterns
- Advanced experience with SN service mapping (new/custom patterns) and impact assessment rules on more recent versions of the platform.
- Familiarity with web application development to help you know how to traverse those layers in service map patterns.
- Define, create, and monitor Service Mapping health reports and dashboards o Identify, investigate and resolve Service Mapping issues in a timely manner
- Expert understanding on import sets and transform maps, working with external data sources, ServiceNow data mapping
- Knowledge on identification, classification rule in CMDB
- Knowledge over event and alert rules to articulate the ServiceNow CMDB Classes for Asset and Configuration, their relationships and dependencies
- Required Hands on experience with ServiceNow ITOM implementations
- Ability to discuss credentials, troubleshoot permission issues, discuss and troubleshoot network connectivity with network engineers
- Knowledge and/or experience with Linux, Windows, and SQL commands necessary to build out applicable patterns.
- Experience with Public and private cloud solutions such as AWS, Azure, Google Cloud and their corresponding APIs.
- Familiarity with industry-standard communication protocols such as HTTP, TCP, SNMP, SOAP, and REST
- Basic understanding of Windows/Unix admin, XML, Regex and JSON skills
- Understanding business applications and their functionality in the ITIL model
- Familiarity with network concepts (routers, switches, firewalls, NAT, load balancing)
- Intermediate to deep understanding of Ruby and Java RegEx
- Knowledge of Web and Application Servers, Load Balancers, Databases, and Virtualization (WebSphere, MQ, IIS, Apache, VMware)
- Advanced JavaScript skills (which is basically required for ServiceNow Development work)
- Experience scripting with PowerShell, Perl, WMI, SSH, python, JavaScript, XPath, SNMP.
Education:
- Education or Equivalent Bachelor’s degree in Business Administration, MIS, CIS or equivalent work related experience required
- 4+ years of hands on experience in ServiceNow CMDB/ITOM/ServiceMapping
Training:
- ServiceNow Fundamentals
- ServiceNow Discovery Fundamentals
- ServiceNow Platform Implementation
- Service Mapping Fundamentals
- Service Mapping Implementation
- ServiceNow Certified Implementation Specialist - Service Mapping
- Configuration Management Database (CMDB) Fundamentals
- CCNA or equivalent
- ITILv4 Foundations
Certifications & Licenses:
- CCNA
- ServiceNow Certified Implementation Specialist.
ServiceNow ServiceMapping Developer Main Duties includes:
- Creating new service maps/patterns and building/validating that related event management capabilities are working to support an automated service health dashboard.
- Work closely with Business Analyst, Technical Architect and Application SME's to create new service maps/patterns.
- Document Technical requirements when required
- Design and configure the ServiceNow Platform and ITOM applications based on leading practices to deliver solutions aligned to customer business outcomes.
- Code and Develop Customized Patterns, Probes and Sensors for Discovery and Service Mapping
- Sound knowledge in CMDB and it operation management