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No of position :- ( 1 )
Post :- 6th Dec 2023
This position reports to the IT Support Supervisor of the county in which is their duty station.
Knowledge, Skills, and Abilities / Competencies:
Knowledge of:
The design and implementation of Ethernet topology networks Windows 10/11 Office 2016/365 SCCM/MECM BitLocker Cisco AMP Cisco ISE Windows Server 2012/16 PowerShell computer systems to ensure that all components will integrate properly software packages such as TN3270, SharePoint Designer, and Adobe Professional Cisco servers, routers, voice gateways, and switches and integration of all components.
Skills in: installing personal computers and peripherals (e.g., printers, scanners, cameras, fax machines, and audio video equipment) using individual components listening and communicating with customers to identify concerns, analyzing needs, and determining hardware/software solutions rigorous problem solving and providing excellent customer service.
Ability to: analyze needs, select strategies, and resolve technical problems manage time to meet schedules prioritize tasks according to customer needs communicate highly technical information to non technical users work independently troubleshoot hardware and software problems involving local area networks and personal computer systems manage critical incidents, identify problems, make necessary corrections, and/or assist vendors with resolutions.
Minimum Education and Experience Requirements:
Bachelors degree in Computer Science, Computer Information Systems, Computer Engineering, Math, Engineering, or other related technical degrees from an appropriately accredited institution, and one (1) year of progressive experience in the field of information technology or an equivalent combination of education and experience.
Required Skills: