3+ years of working experience in Application Admin support, ready to work extended hours & weekend.
3+ year working experience in ITSM likes like ServiceNow, Salesforce Case Manager, etc.
Very strong communication skills to work and coordinate with Business users, the vendors, internal IT team and various stakeholders
Extensive hands on experience on Tableau Development and Administration
Building out reports on internal tableau usage
Providing user access, group, and maintenance of server, adding additional node, background processor, space clean-up, rebuild of index, configuration upgrade.
Tracking User request, status, creating and publishing reports to Senior Leadership
Tableau performance monitoring
Worked on Tableau upgrade and Cloud instance of Tableau and migration on perm Tableau to Cloud Tableau instances.
Independent at work without any follow-up
Very dynamic in handling request and incidents and user request prioritization
Keep all stake holder, business team with update of the ticket status and staying top of the tickets being handled.
Good knowledge in SAS applications and support
Providing access to user and offboarding user from the application
Certifications renewal for all the applications and environment
Providing business user training and troubleshooting technical issue and guiding
ER Studio / Team Server installation, application patch and upgrade.
Onboarding and off-boarding the users
Configuration update and regular maintenance
Creating vendor ticket, follow-up and part of technical and non-technical troubleshooting session with vendor and business user
Monarch Data Watch application installation, upgrade
Onboarding and offboarding of business users
Troubleshooting of issues
Maintenance of applications
Good Analytical and troubleshooting skillset.
Understanding the cluster, environments, and network knowledge to identify issue.
Handling and supporting PostgresSQL and MS SQL DB Servers
LDAP, Single Sign-On knowledge, SAML 2.0, OAuth, Active Directory authentication integration with various vendor applications
Strong understanding security, and compliance knowledge and handling sensitive customer / PII data
Handling SEV1 and SEV2, root cause analysis post resolution of Sev incidents
Proactive monitoring and health check of applications