• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 7th Dec 2023

• Welcome and greet customers into the Tech Lounge and be ready to provide best in class customer service experience and support
• You will diagnose IT issues on the spot and offer solutions to quickly get users up and running with minimum downtime.
• Work with Tech Lounge team to ensure scheduling and calendar is at a steady run rate
• Provide customers with training and advice on DB related technologies and updates during service visit
• Diagnose and resolve IT issues onsite or remote for customers with appointments or walk-ins at the Tech Lounge
• Educate and share with customers on new technology and processes to enhance technology adaption
• Build relationship across Technology, Data, & Innovation (TDI) technology disciplines to collaborate on resolving complex IT issues
• Utilise Service Now to record and track all incident related to service calls and appointments

Your skills and experience

• Strong people skills and a knack for problem solving
• Excellent communication skills, both written and spoken
• Excellent time management skills and can make decisions quickly
• Previous experience supporting Investment Banking/financial environment is an advantage
• Knowledge of financial applications and MS Office suite of products
• Experience in customer service/support, client services, production support or technical support role
• Advanced working knowledge of Microsoft product such as O365, Teams, Windows OS 10
• Advanced working knowledge of Windows OS 10, Apple Mac, and Mobile device (Apple, Android)
• Strong technical skills related to desktop, mobile, End User compute environment