This role is responsible for managing the creation of the CMDB in conjunction with the Configuration Management process. The CMDB Architect will plan, design, and implement the CMDB taxonomy, processes, policies, procedures, and technology. This role will involve integrating the CMDB into the many different aspects.
License(s) & Certifications
- ServiceNow certifications are highly desired
- Bachelor’s degree or higher in Computer Science/ Information Technology or related and relevant experience
- ITIL V3 Foundations Certification or higher
Core Job Functions
- Oversee, coordinate and lead the planning, design and implementation of a central CMDB.
- Develop the logical and physical data models for the CMDB
- Identify, verify, and architect the federation of data that will comprise the CMDB including external sources
- Contribute, coach, and support the ITSE and IT Service Management teams on CMDB configuration, maintenance, and operation
- Develop a range of documentation that describes the data model, the federation of data from external sources, the management and maintenance of the CMDB and the relevant roles and responsibilities of program personnel
- Prepare and deliver project status briefings, employee awareness presentations and training materials for personnel with direct CMDB responsibilities as well as DIT stakeholders
- Execute, integrate, and maintain the Configuration Management plans and processes for conducting program-specific Configuration Management training activities and initial physical configuration audits.
CMDB Manager Requirements and Qualifications
- Understanding of the IT Infrastructure Library (ITIL) IT Service Management lifecycle
- Able to work both independently as well as collaboratively with minimal supervision
- Ability to manage and prioritize multiple assignments
- The position requires interpersonal skills in project management, business and systems analysis, process management, and re-engineering
- Ability to script in Java and Python
- Strong Understanding of ServiceNow ITSM platform and Discovery
- Strong knowledge of IT Assets and CMDB processes and procedures
- Experienced with the Agile software development lifecycle
- Experience in SAMPRO and HAMPRO activation