US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 9th Dec 2023
SAP SD Support Analyst
Location: Remote EST Time zone (Must be in CST or EST time zone)
Visa: USC, GC, GC-EAD, Canadian TN are acceptable
Interview Mode: MS Teams Video Call
Approximate Duration: 12+ months
SAP Support Services scope will include the following functions:
- Provide Level 1 and Level 2 support for SAP ECC 6.0 system.
- Respond to and support customers regarding their technical inquiries, following instruction provided through training, ongoing management and updated guidance as needed
- Research, utilize available documentation and instruction to resolve, or escalate as appropriate, questions received via telephone calls, ITSM-integrated emails, and ITSM- integrated chat, providing support on the computing and collaboration environment, including the following systems, platforms, or technology.
- Participate in training workshops as needed.
- Utilize ServiceNow ticketing system to classify, prioritize and enter details of each working interaction within required fields.
- Participate in Team projects that enhance the quality or efficiency of SAP Support service.
- Provide root cause analysis and issue resolution.
Requirement:
- At least 5 years of SAP Support experience
- Knowledge of SAP SD module and processes.
- Can speak clearly, communicate effectively, read, and write in English
- Maintain effective oral and written communication skills and a customer-focused manner (e.g., correct, polite, helpful, service oriented, and understanding)
- Experience in root cause analysis and ticket resolution.
- Experience using ServiceNow is a plus.
- Flexibility to provide 24/5 support as needed