• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 12th Dec 2023

Assist customers deskside, by phone, and remotely to resolve routine application questions, all versions of Microsoft Office Suite, Microsoft mail, calendar, and OneDrive issues. Use remote desktop tools (Microsoft Remote Desktop & Bomgar) to provide user support.
Perform desktop and laptop set-up, including backup of the current system and re-imaging, wiping, and general hardware troubleshooting. Install COTS software for laptops and desktops.
Troubleshoot software and hardware problems with the expertise to resolve routine calls over the telephone and to resolve more complex problems within the Help Desk staff.
Internet/Intranet Troubleshooting
Troubleshoot (remote) network issues with local LAN\WAN and desktop\laptop\network devices using the Command Prompt and other tools.
Perform troubleshooting of local and network printer issues
Active Directory password changes, editing and moving of person and computer objects; moving, editing and adding/deleting user/computer accounts and creating and maintaining groups as required.
Enter all support into a ticketing system for tracking. Log and report each service request and problem report. Close out trouble calls within time frames specified in SLA’s (provided at later date).
Assistance with Mobile Device Management service activation, general troubleshooting, wiping devices, installing MaaS360 on iOS and Androids.
Perform manual antivirus scan of desktop/laptop after malicious incident notification.
Test software upgrades provided by the Government, provide user upgrade plan, schedule upgrades with users and conduct upgrades.
Technicians will also assist government employees with receiving equipment deliveries from vendors, inventorying and accounting for deliveries, assisting with updating equipment records and imaging systems.
Technicians will also assist with preparing equipment for shipment and tracking the equipment through delivery to the customer.