• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 13th Dec 2023

Design Solutions
Support active projects throughout the lifecycle, providing oversight and guidance on development activities to ensure consistency with original design as well as overall quality of
deliverables.
Investigate operational requirements and seek effective business solutions through the design and implementation of technology solutions and/or business process improvements.
Capture relevant technical and business requirements, analyzing inputs and creating Salesforce solution recommendations.
Maintain the Salesforce backlog, reviewing requests, writing user stories, and working with the business to determine priorities.
Create, manage, and present Salesforce solutions that solve business challenges.
Manage working relationship with business super users for respective process.
Proactively make recommendations on Salesforce features, new and innovative technology, and App Exchange packages solve for business requirements.
Identify opportunities to improve existing functionality.
Implement Solutions
Operate in an agile delivery model to refine, estimate, prioritize, and deliver requirements.
Build, maintain, and support Salesforce integrations with multiple systems.
Deploy changes to production using DevOps best practices.
Maintain Salesforce Org and sandboxes and perform regular refreshes.
Utilize Process Builders, Flows, and other automation tools.
Create high quality technical documentation and diagrams.
Implement and enhance Service Cloud and Experience Cloud specific features.
Maintain and configure consumer facing and internal Experience Cloud pages.
Monitor and troubleshoot support cases with Salesforce and a managed service provider to ensure availability of the SFSC platform, providing support to resolve application issues as necessary.
QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITES)
Must be able to demonstrate a deep knowledge of Salesforce core platform (Service Cloud, Experience Cloud, and Sales Cloud)
Must be able to demonstrate an understanding of APIs and integrating with Salesforce
Experience with deployment best practices and familiarity with source driven development
3 + years of IT experience, preferably with Salesforce Service Cloud
Ability to work in a dynamic global environment and committed to meeting deadlines
Possess the ability to work with minimal supervision while being proactive
Demonstrate strong verbal and written communication skills, including the ability to translate complex technical concepts into business terms
EDUCATION AND/OR EXPERIENCE:
Bachelor’s degree in information system management, Computer Science, or a relevant business area preferred, but relevant professional experience will be considered.
Salesforce Administrator Certification.
Salesforce Service Cloud Consultant Certification and/or Experience Cloud Consultant Certification
What are they looking for?:  
The lead and across cloud ecosystems and cloud products – they are looking for someone who is an autonomous worker to help support Erika and her team on existing efforts on customer focus and case management.
Service Cloud and Experienced Cloud management – Service Cloud is for contact center, have several channels they support (CTI integration, SMS chat, global contact centers – US, Mexico) They have 4 sites that they manage, some is content management, SEO to custom components on the sites.
Want an administrative perspective support but who can help understand requirements from the business, help create solutions and help interface with the business and understand business needs and determine priorities and manage backlog.
Retail is preferred but cloud components are found in other industries.
Backlog, solutions, interfacing with business
3 cloud sites are customer facing and one is internal to UA.  Largely managed by developer.  Sites have to be maintained and content needs are part of that work.
Team is Erika and then an admin who supports user set up out of India and then a developer who takes lead on all of their dev work.  Have a project manager out of FL and one part time QA support who is also located out of India.
Position & Company Notes/Sells:
Originator of performance apparel to keep athletes cool and dry throughout the course of a game, practice or work out to improve athletic performance
First official footwear supplier to the NFL (National Football League)
Endorsed by world famous athletes including Stephen Curry, Michael Phelps, Tom Brady
Publicly traded company in heart of Baltimore
Excellently navigated the supply chain crisis with flat to down inventory levels which impacted competitors like Nike.
As of 11/11/22 had a $3.7Billion market capitalization, putting it in the 80th percentile of companies in the apparel and accessories industry, revenue will be close to $6 billion for the year.
POSITION SUMMARY
The Client Consumer Digital team is seeking a Sr. Salesforce Administrator to strategically develop, maintain, and grow the Salesforce core platform globally. You will partner with colleagues from
across globe to drive the strategic use of the platform, ensure business and customer value realization, and successfully manage the day-to-day technical management of the UA Salesforce Core Platform.