We are looking for a Desktop Support Engineer to provide technical assistance, the person will help install, upgrade and troubleshoot hardware and software systems.
- Day to Day administration, configuration and maintenance of users and their equipment (PC, laptop, smartphone etc.)
- Work on the ticket system and ensure communication with users and update / closure of tickets on time
- On-site support for global service teams in configuration and hands-on tasks (e.g., rackmounts)
- Work with Global Team to install and upgrade global security software through software centre such as Anti-Virus, Proxy Access or any other SMP standard software pushed by global support team
- Willing to go the device location on the production floor, across 3 manufacturing plants (situated within 10 miles radius)
- Upgrade windows patches on the Windows Virtual servers in off production hours
- Perform troubleshooting on devices such timeclocks (employee attendance)
- Should have basic networking skills
- Maintain inventory and movements of onsite hardware, so that the inventory of all onsite equipment is updated all the time
- Collaborate with other service groups and service teams
- Ensure service stability and service availability
- Participate in projects and take over project management tasks
- Customer-oriented communication with end users
- Hands on SCCM, Antivirus (such as Crowdstrike), Netskope (for inter proxy)
- Record technical issues and solutions in logs
- Follow up with end users to ensure their systems are functional
- Report feedback and potential product requests
- Help create technical documentation and manuals