ServiceNow Platform, ITIL Processes, JavaScript. ServiceNow CMDB is a plus
Minimum 5+ years working with ServiceNow Platform, ITIL Processes, JavaScript. ServiceNow CMDB is a plus
Manage the complete lifecycle of production and sub-production environments including necessary configurations and integrations, application admin activities (operational, migrations, and upgrades)
Analyze incidents to identify application and system problems and possible solutions in a timely and accurate manner
Assists in the troubleshooting of performance, integration, and user management issues by digging into application and system logs
Assists in the maintenance and administration of user profiles including groups and role management
Develops procedures and scripts for monitoring and automation of manual processes
Engage with product engineering and support teams to troubleshoot issues and any planned activities
Follow ITSM processes for Incident, Request and Change management process
Maintain system documentation for configuration and troubleshooting of known issues
Work closely with other admins and teams including US teams, to support the delivery of related tasks successfully
Come up with best practices for Admin operations and enhancements based on lessons learned
Participate in Change Advisory Board meetings to understand deliverables and timelines for admin activities
Co-ordinates and executes Go-Live activities
Follows SOX controls and helps collect data for periodic review
Support requirement during off hours and weekend support, when required.
Needs excellent communication skills.
Conduct regional stakeholder, monthly operational review, post implementation and planning meetings.
Masters, Bachelor's Degree in Technology, Management Information Systems, Computer Science, Supply Chain Management, similar studies, or commensurate experience