• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 15th Dec 2023

o    Application Production Support on Abode cloud Infra 
o    Working on AEM environment setup/configurations in lower environments. 
Identifying infra level and application support issues, work with development teams to resolve open issues. 
o    Perform maintenance, patches in SIT 
o    Perform application administration tasks like Content deployment, Capacity planning, performance review, Security configurations. 
o    Troubleshoot Cache Maintenance Activities. 
o    Work with dev team on configuration changes 
•    Production tickets Investigation   
•    Perform health-check on Prod websites 
•    Perform Root Cause Analysis (RCA) for incidents on periodic basis and implement RCA findings  
•    Maintain Standard Operating Procedure (SOP)  and Runbook documents  
•    Submit infrastructure support tickets to Adobe. 
•    Support Release Management activities  
•    Provide Support for Weekly releases  
•    Process Improvements between AEM/Imperva/Commerce call flows  
•    Create and maintain Knowledge Database (Known Error Database) for quick resolution  
•    Identify repeatable tasks and look for opportunities to automate 
•    Understanding the architecture and mentoring the team on AEM            
•    On-call support on Weekend and Holidays 
•    Weekly meetings with Adobe and Development to review KPI  
•    Performance Review - Infrastructure performance review & Application performance review.
Deliverables:
•    Resolve open issues that are impacting revenue loss and customer experience
•    Closely work with adobe for any SIT1, TST & Production issues 
•    Monitor New-relic statistics   
•    Initiate Proactive Tasks & Track SLA 
•    Guaranteed fault resolution for lower environment  
•    Production Support Services can accurately and quickly understand the root cause and resolve, if needed we need to engage Adobe team 
•    Offshore shift management, preparing shift schedule 
•    Bi-Weekly presentations on improvements and stabilization made on Infra side. 
•    Review Jira board and maintain SLAs on problem resolution. 
•    Out of Scope: 
•    Any Activities performed to Adobe Managed Services