Tagcor

AEM Developer

- Application Production Support on Abode cloud Infra
- Working on AEM environment setup/configurations in lower environments.
  Identifying infra level and application support issues, work with development teams to resolve open issues.
- Perform maintenance, patches in SIT
- Perform application administration tasks like Content deployment, Capacity planning, performance review, Security configurations.
- Troubleshoot Cache Maintenance Activities.
- Work with dev team on configuration changes
Production tickets Investigation 
Perform health-check on Prod websites
Perform Root Cause Analysis (RCA) for incidents on periodic basis and implement RCA findings
Maintain Standard Operating Procedure (SOP)  and Runbook documents
Submit infrastructure support tickets to Adobe.
Support Release Management activities
Provide Support for Weekly releases
Process Improvements between AEM/Imperva/Commerce call flows
Create and maintain Knowledge Database (Known Error Database) for quick resolution
Identify repeatable tasks and look for opportunities to automate
Understanding the architecture and mentoring the team on AEM           
On-call support on Weekend and Holidays
Weekly meetings with Adobe and Development to review KPI
Performance Review - Infrastructure performance review & Application performance review.

Deliverables:

Resolve open issues that are impacting revenue loss and customer experience
Closely work with adobe for any SIT1, TST & Production issues
Monitor New-relic statistics
Initiate Proactive Tasks & Track SLA
Guaranteed fault resolution for lower environment
Production Support Services can accurately and quickly understand the root cause and resolve, if needed we need to engage Adobe team
Offshore shift management, preparing shift schedule
Bi-Weekly presentations on improvements and stabilization made on Infra side.
Review Jira board and maintain SLAs on problem resolution.
Out of Scope:
Any Activities performed to Adobe Managed Services.