- Bachelors degree in Technology/Computer Science preferred.
5+ years of experience in retail/consumer banking application support function preferably in Digital Banking IT Support.
- Knowledge of digital eco system including online/mobile banking technology is a must.
Experience working with or supporting aggregators (Plaid, FInicity, Yodlee, etc.).
Familiarity with Cloud tools, architecture, technologies: Azure, Kubernetes, Tanzu, Microservices
- Experience working with monitoring and alerts and tools such as, Moogsoft, CA APM, Splunk logging, Dynatrace.
- Experience working with APIs, UUX flow, web & app based technologies, and mobile application environment amongst others typically used in Digital Banking.
- Must be comfortable with development tools including C sharp & Java/Java script in Windows/Windows .net environment with a good understanding of overall architecture. Expert knowledge is not required.
Preferred Skills:
Knowledge of FIS IBS Core banking, APIs and interfaces.
Experience with analytics tools, monitoring dashboards
Strong interpersonal & communication skills (verbal + written).
Ability to handle information professionally and confidentially.
Superior Microsoft Office skills, must be able to use these tools when presenting to senior officers of the Bank.
ITIL background or certification preferred.