The Technical Consultant, IT Workflow is the functional and technical expert of a customer engagement team – consulting with customers and configuring the ServiceNow IT Operations Management products (Discovery, Service Mapping, Event Mgt, etc.) based on configuration best practices – all with the goal of accelerating and driving customer business outcomes.
- At least 3 years of configuration/development experience for complex, highly-capable, technologies – inclusive of integrations and portals
- At least 3 years of configuration/development experience with CSDM, CMDB and ITOM Discovery and Service Mapping in large enterprise environments
- Advanced and current understanding (and practice) in Windows Domain and Unix System Administration. Including the understanding of described domain structures, user permission levels, group policy objects and the execution of SUDO Policies AMZN API, VMware automation, Puppet/Chef/Ansible, integration & automation expertise with orchestration
- Service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
- Cloud Management Platforms such as AWS, VMware, BMC, etc.
- IT Operations experience in storage, network, and compute of enterprise environments
- Scripting with powershell, perl, wmi, ssh, python, javascript. Xpath. Exhibits prior and current technical expertise in web technology and the ability to learn new technology
- Exceptional communication and presentation skills to include technical and business concepts.
- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) around all key technical decisions during project delivery