• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 20th Dec 2023

ROLE:

• Brokerage Production Support Analyst has responsibility for the technical and functional desk support across multiple technologies used by Brokerage Capital Market application.

• This role will support our business and operations partners and clients and will liaise with upstream and downstream application teams.

• The ideal candidates will be having excellent communication skills and a solid understanding of various technologies in a financial institution, including trade applications.

• Some night/weekend work may be required from time to time. Candidate should be available Monday – Friday along with expectations of escalation from the business and/or team members.

The Candidate is expected to be located in Chicago and working at the trading floor at the Chicago office a minimum of 4 days a week.

• The candidate needs to have a very strong base of functional expertise in brokerage or any other OMS trading support function.

 

PRINCIPAL RESPONSIBILITIES:

• Candidate will be responsible to provide L2/L3 Support activities, Monitor and work collaboratively with other members of the global team, managing their day to day work and ensuring that all business queries / escalations are responded to in a timely manner.

• Fast Paced environment, ability to manage stress and stressful situations from the trading desk.

• Candidate should be able to work with Business partners to analyze and resolve their queries and ensure compliance to all controlled processes according to business and IT requirement.

• Develop and maintain professional relationship with all stakeholders within IT and Business teams and provide support directly or indirectly via his/her team.

• Candidate should have the knack to troubleshoot (review, analyze) production issues and use their team members and managers help to resolve issues that cannot be resolved independently.

• Incident detection, root-cause investigation, problem management (ITIL)

• Effort to be put into understanding the in-depth knowledge of business unit / function

• Aim to grow into a subject matter expert on the business side of the application

• Carries out activities that are large in scope, cross-functional and technically difficulty

• Develops periodic goals, organizes the work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of the work.

• IT Capacity planning and involvement

• Managing Fire-call support including off-hours and weekend support

• Executing Lean programs that ensures less incidents are created and emphasis on resolving issues at root level

• Assistance in Metrics and audit reporting

• Review and Maintain DR documentation and participate in annual exercises

• Create regular status reports to management on application status and other metrics.

• Build effective working relations with a wide variety of groups including clients, development, business, audit, compliance, and vendors (vendor management).

• Constant review of alerting incidents/requests and escalate production issues as needed to relevant teams and management.

• Coordinate with various external teams including offshore support staff and assisting to analyze root cause efficient resolution of all production processes.

• Candidate will be responsible to attend on-call after office hours including weekend to own, manage, and run end2end High and Critical production issue.

 

SKILLS / EXPERIENCE:

• 8-10+ years of experience in a technical business facing (face to face) role within a financial institution or similar preferred.

• Excellent oral and written communication skills are required – Ability to speak to traders confidently

• Strong communication and interpersonal skills, along with a solid technical background are essential as is the ability to multitask in a fast paced environment.

• Ability to manage multiple issues in parallel and adapt to changing priorities.

• Experience working in Onsite/Offshore model in particular supporting APAC, UK and US business lines

• Experience in incident management, understanding of ticket workflows and use of escalation. Experience with ServiceNow/ITIL Methodologies is mandatory.

• OMS – experience with Flextrade OMS or any OMS is good to have.

• FIX Messaging/Format experience is good to have.