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- Works with customers to gather preliminary telecommunications requirements.
- Work as a proxy between the design team and the customer.
- Coordinate scheduling and access for site surveys with team and vendors.
- Communicate design options and constraints to customers as needed.
- Setup meetings between stakeholders as needed to resolve design challenges.
- Agreement(s):
- Coordinate completion of customer agreements for projects you are assigned to.
- Procurement:
- Prepare Statement of Work (SOW), Bill of Materials (BOM) and supporting documentation for equipment orders.
- Facilitate equipment and parts delivery to customer sites.
- Work with trade vendors to secure task orders for cabling, electrical and HVAC work as needed.
- Installation:
- Coordinate scheduling and access for:
- Pre construction walk throughs with cabling, electrical and HVAC vendors.
- Fixture installation team.
- Outside and inside plant fiber construction team.
- Equipment installation team.
- Communicate risks, roadblocks and opportunities between stakeholders.
- Facilitate cross team problem solving.
- Cutover:
- Facilitate pre deployment meetings.
- Coordinate resources across teams to ensure proper coverage for cutovers.
- Prepare maintenance notifications for the team and customers.
- Communicate service activation to customer and billing team.
- Billing:
- Ensure customers billing reflects new service changes.
- Risk Problem Escalation:
- Escalate project and operational issues to appropriate teams.
- Reporting:
- Capture and share all internal and external meeting minutes with your customers and internally facing teams you coordinate with.
- Produce weekly project details, tasks and status reports required.
- Writing high level summaries of project statuses for executive level reports.
- Produce and maintain gantt chart style project schedules.
- Coordinate project deliverables and schedules between vendors, installers, engineers and project sponsors.
- Timely & effective coordination and communication with customer team, other stakeholders and vendors.
Required Qualifications:
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- Must have 4+ years of IT, telecommunications, and or network infrastructure support experience at tier 1 and or tier 2 level
- 1+ years of Project Management experience in any field OR Certification in PMP, Project + or other similar Project Management credential(s).
- Comfortable interacting with customers, vendors, partners, engineers and other stakeholders on a daily basis.
- Comfortable translating and summarizing technical requirements (verbal and written) between customers and engineers.
- Experience with requirements gathering.
- Ability to utilize MS Word and Excel to draft, format and simplify technical content into a single document for delivery.
- Experience creating schedules using products such as MS Project
We expect the candidate to be a mature professional who is able to take direction, provide technical guidance and is able to communicate problems as they arise. We seek lifetime learners who know how to work a problem, propose solutions and ask for help.
Responsibilities:
- Leads team on large projects or significant segment of large complex projects.
- Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components.
- Provides applications systems analysis and programming activities for a Government site, facility, or multiple locations.
- Prepares long and short range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.
- Oversees all aspects of projects.
Minimum Education Certification Requirements:
- Bachelors degree in IT or related field or equivalent experience or a current PMP Certification
Required Skills:
- 11 15 yrs. developing project scopes and plans
- 11 15 yrs. managing and tracking program progress against the project plan in an enterprise environment
- 11 15 yrs. preparing status reports
- 11 15 yrs. experience with MS Project or similar project planning software
- Demonstrate ability to create and QC BOMs for errors and omissions.
- Ability to use MS Visio, MS PowerPoint or other similar sketch tools to modify or mark up designs, photos, floor plans or other requirements documents.
Prefered Skills:
- General experience in telecommunications industry.
- Ability to understand and review Outside Plant and Inside Plant construction and cable installation engineering drawings.
- Basic understanding of network electronics design and common components.
- Basic understanding of power and cooling requirements for telecommunication equipment.
- Basic knowledge of voice services such as handsets, video conferencing and call trees.
- Basic knowledge of wireless access points, small cell and distrusted antenna systems.