The Tech Lounge Specialist provides a wide range of services essential for the operation of a client centric onsite IT services model called Tech Lounge.
The Tech Lounge Specialist will work with the Tech Lounge team to provide outstanding customer service and support. Works with leading technologies such a lean laptop, modern desktop setups and the latest mobile devices in a fast-paced environment.
Your key responsibilities
- Must have VIP/Executive support experience.
- Providing technical expertise and end-user support in the areas of Mac OS, Microsoft Windows platform (Windows 10), Microsoft Office 365, off-the-shelf applications, Remote Connectivity Platform, network/local HP & Canon printers via desk side, phone support or remote support
- Tenacious logging of tickets and timely resolution of first-line issues, or escalation to other support teams
- Providing desktop/laptop break/fix/maintenance support
- Providing support to growing mobility platform (iOS, Android and windows-based platform)
- Technology onboarding deployment and offboarding asset recovery
- PC and Laptop build
- Experience working in an ITIL based Service Desk
- Extensive knowledge and experience with Windows based technologies
- Hardware platforms including HP laptops & Cisco phones.
- Microsoft technologies such as Active Directory, SCCM and Exchange.