- Create and execute comprehensive project plans with Eligibility and Enrollment System team members (E&ES) and key stakeholders.
- Lead efforts to define project requirements with key project stakeholders.
- Effectively manage and monitor the project development process, overseeing scope and change control processes.
- Prepare and publish project documentation, in accordance with agency standards and due dates.
- Ensure tasks, timelines and resources align with established milestones and due dates while adhering to EOHHS standards and policies.
- Follow a comprehensive defect tracking process to ensure thorough testing efforts locally and by various teams. Submit detailed documentation of the process to the Director of Enterprise Project Management.
- Report project status, risks and mitigation strategies to key stakeholders and senior management weekly.
- Identify key risks and their impact on the project.
- Ensure effective communication between non-technical and technical teams.
- Monitor results against established timelines, deliverables, tasks, dependencies and associated technical specifications.
- Adhere to project management policies, methodology, quality assurance and related standards.
- Understand the SDLC and adhere to the workflow and timelines for requirements gathering, document reviews, and approval of documents.
- Stay current with customer needs and strategies, utilizing formal and informal communication methods.
- Assist in mentoring Junior PMO staff members.
- Any other duties assigned by the Director of Enterprise Project Management.
Preferred Qualifications:
- Minimum of (5) five years of hands-on experience managing multiple high-profile complex IT projects concurrently with full development, implementation, and financial accountability.
- Minimum of (3) three years of experience managing large scale applications with multiple interfaces across various environments.
- Experience with State Government Health and Human Services (HHS) programs and State Insurance Exchanges is a plus (i.e.: The MA HIX/IES system is an eligibility and enrollment application operating as a modular integrated platform).
- Knowledge of the related IT standards and software (i.e., Microsoft Office: Excel, Word, PowerPoint, Project, Visio, and other project management tools).
- Demonstrated ability to understand and negotiate the needs and expectations of multiple stakeholders.
- Excellent communication & negotiation skills and experience in supporting technical and non-technical staff.
- Ability to multi-task and flexibly adjust to changing priorities in a fast-paced environment.
- Demonstrated experience with Conflict resolution, consensus building and mediation skills.
- Demonstrated experience managing resources under a matrix reporting structure.
- CSM – Certified Scrum Master.
- Project Management Institute (PMI) PMP Certified.
Education and Certifications:
- Bachelor’s degree in business, computer science, or a related technical field