US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 28th Dec 2023
· Experience with all areas of contact center technology, including IVR, Quality Management, Workforce Engagement, Omni-channel Solutions, Digital Assistants, Social Media and Bots
· Experience with custom integrations to 3rd party solutions, including PCI-Pal, Eckoh, Omilia, Amelia Smart Assist, Google Dialogflow, Salesforce, Sprinklr, Acqueon and others
· Experienced in contact center transformation, customer engagement, and customer success.
· Experience in managing projects and programs of all sizes and providing technology and business strategy consulting to business teams.
· Experience in gathering requirements, ensure capturing business process flows , dependencies, API readiness, drafted stories, and hosted Agile ceremonies such as: daily stand ups, backlog refinement, sprint planning, demos, and retrospectives.
· Ability to use various project management software (JIRA, MS Project, Smartsheet)
· Provide support to the development team in implementing solutions to ensure adherence to defined business rules and technical standards
· Assess performance and help them improve their processes and systems
· Ability to effectively communicate technical information to non-technical team members and work collectively to achieve common goals