• US Citizen

• Green Card

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 28th Dec 2023

Salesforce Service Cloud-Field Service, Salesforce Service Cloud-Case Management, Salesforce Service Cloud-Self Service, Salesforce Service Cloud-Digital Engagement, Salesforce Sales Cloud-Territory Planning

As a consultant within the LTR team, you will work with our clients to define their digital strategy and execution roadmap, and design and implement differentiated digital solutions to help deliver measurable value.

Your responsibilities in this role will include:

Required skills:

BSA with Zendesk or Service cloud experience.

5+ years of Business Systems Analysis experience (Project Management and Change Management experience a plus)

Experience with advanced/customized implementations and support of Zendesk//Service cloud (Guide, Support, Chat/Messaging, and Explore).

Excellent verbal and written communication skills, experience working with both technical and non-technical partners.

Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement.

Experience with AWS, Datadog, Tableau, Google Analytics, Java, MySQL, & Linux is a plus.

Passionate about process optimization and system implementations

Zendesk/Service cloud Administration Certification preferred.