Primary Skills: Salesforce Service Cloud-Field Service, Salesforce Service Cloud-Case Management, Salesforce Service Cloud-Self Service, Salesforce Service Cloud-Digital Engagement, Salesforce Sales Cloud-Territory Planning
- BSA with Zendesk or Service cloud experience.
- 5+ years of Business Systems Analysis experience (Project Management and Change Management experience a plus)
- Experience with advanced/customized implementations and support of Zendesk//Service cloud (Guide, Support, Chat/Messaging, and Explore).
- Excellent verbal and written communication skills, experience working with both technical and non-technical partners.
- Demonstrable ability to work autonomously, manage and lead small to medium projects or parts of larger programs requiring program management involvement.
- Experience with AWS, Datadog, Tableau, Google Analytics, Java, MySQL, & Linux is a plus.
- Passionate about process optimization and system implementations
- Zendesk/Service cloud Administration Certification preferred.