• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 2nd Jan 2024

• • Experience with all areas of contact center technology, including IVR, Quality Management, Workforce Engagement, Omni-channel Solutions, Digital Assistants, Social Media and Bots
  • Experience with custom integrations to 3rd party solutions, including PCI-Pal, Eckoh, Omilia, Amelia Smart Assist, Google Dialogflow, Salesforce, Sprinklr, Acqueon and others
  • Experienced in contact center transformation, customer engagement, and customer success.
  • Experience in managing projects and programs of all sizes and providing technology and business strategy consulting to business teams.
  • Experience  in gathering requirements, ensure capturing business process flows , dependencies, API readiness, drafted stories, and hosted Agile ceremonies such as: daily stand ups, backlog refinement, sprint planning, demos, and retrospectives.
  • Ability to use various project management software (JIRA, MS Project, Smartsheet)
  • Provide support to the development team in implementing solutions to ensure adherence to defined business rules and technical standards
  • Assess performance and help them improve their processes and systems

Ability to effectively communicate technical information to non-technical team members and work collectively to achieve common goals