Bachelor's degree in Computer science or equivalent, with 8+ years of relevant hands-on working knowledge on the following.
You should have a Strong Experience in handling Service Desk, End user services like AD, O365.
Must have strong experience in managing customer and ITSM knowledge and hands on experience in driving Major incident management and flexible in accepting additional work as directed by leaders
Ability to use strong industry knowledge to relate to customer needs and dissolve customer concerns and high level of focus and attention to detail.
Strong work ethic with good time management with ability to work with diverse teams and lead meetings.