• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 2nd Jan 2024

Customize Jira workflows, fields, screens, and schemes to align with the agency's project management processes. 

• Implement and manage plugins and add-ons to enhance Jira functionality. 
• Configure new modules to meet agency needs. 
• Administer user permissions and security settings to ensure appropriate access levels. 
• Troubleshoot user access issues. 

User Support and Training: 

• Provide ongoing support and training to solution users within the agency. 
• Troubleshoot and resolve user issues related to Jira functionality. 
• Create and maintain documentation on best practices and usage guidelines. 

Integration and Collaboration: 

• Integrate Jira with other tools and systems used within the agency to facilitate seamless collaboration. 
• Collaborate with other IT teams to ensure the proper functioning of integrations and data exchanges. 
• Partner with stakeholders to update maps and assignments. 

Monitoring and Performance Optimization: 

• Monitor solution performance and implement optimizations to ensure optimal efficiency. 
• Conduct regular system health checks and address any identified issues. 

Upgrade Management: 

• Plan and execute Jira software upgrades in coordination with the OIT team. 
• Test new features and functionalities introduced in vendor updates to ensure compatibility and optimal performance. 

Reporting and Dashboards: 

• Develop and maintain custom reports and dashboards to provide insights into project progress and team productivity. 
• Collaborate with stakeholders to understand reporting requirements and implement solutions accordingly. 

Qualifications:
·       Bachelor's degree in Computer Science, Information Technology, or a related field.
·       Experience managing a JIRA environment, preferably in a government or state agency setting.
·       In-depth knowledge of Jira configuration, administration, and customization.
·       Strong understanding of agile and project management methodologies and best practices.
·       Excellent communication and interpersonal skills.
·       Ability to train and support users effectively, including content creation and presentation.
·       Knowledge of Envoy hoteling solution a plus.