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No of position :- ( 1 )
Post :- 3rd Jan 2024
Responsible for steady state application production support activities including, access management, audits, incident management, change management, event communications, etc. Collaborates closely with technology and business partners to analyze tactical and strategic solutions; uses that information, along with technology strategies to formulate solutions to meet business needs. Provides direction and oversight to design, develop, deploy, and maintain solutions that meet applicable business requirements. Maintains control of Change Management process. Responsible for resolving issues, mitigating risks, and escalating issues/risks when appropriate. This is a mid-level to senior-level highly technical role that will serve as a mentor to more junior sustain resources and will report to a Director of Technology Operations.
Job Responsibilities
Assess, plan and communicate steady state upgrades/patches to key stakeholders and senior management Oversee operational reporting, SLA management and the continuity of business/disaster recovery capabilities in the 24x7 sustain operational model Drive and support end to end availability of all application and infrastructure components Lead in Discovery Phase to assist with scoping effort for application teams Review existing workflow and systems to reduce duplication of effort and inefficiencies. Leverage existing technology and analyze new technology solutions to accelerate business goals Act as single point of contact for Ally business users for platform availability Ensure all activities are managed per Ally IT methodology and processes Partner with cross-functional IT Team and LOB partners to manage application severity incidents to quick resolution Review and approve root cause analysis and preventative action items
Years of Experience: 5.00 Years of Experience.