- Customize Jira workflows, fields, screens, and schemes to align with the agency's project management processes.
- Implement and manage plugins and add-ons to enhance Jira functionality.
- Configure new modules to meet agency needs.
- Administer user permissions and security settings to ensure appropriate access levels.
- Troubleshoot user access issues.
User Support and Training:
- Provide ongoing support and training to solution users within the agency.
- Troubleshoot and resolve user issues related to Jira functionality.
- Create and maintain documentation on best practices and usage guidelines.
Integration and Collaboration:
- Integrate Jira with other tools and systems used within the agency to facilitate seamless collaboration.
- Collaborate with other IT teams to ensure the proper functioning of integrations and data exchanges.
- Partner with stakeholders to update maps and assignments.
Monitoring and Performance Optimization:
- Monitor solution performance and implement optimizations to ensure optimal efficiency.
- Conduct regular system health checks and address any identified issues.
Upgrade Management:
- Plan and execute Jira software upgrades in coordination with the OIT team.
- Test new features and functionalities introduced in vendor updates to ensure compatibility and optimal performance.
Reporting and Dashboards:
- Develop and maintain custom reports and dashboards to provide insights into project progress and team productivity.
- Collaborate with stakeholders to understand reporting requirements and implement solutions accordingly.