- Provide technical leadership and guidance for SERVICEMAX implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development.
- Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to senior and junior developers.
- Provide the necessary guidance to estimate user stories.
- Clarify any ambiguity with the user story requirements and baseline the estimation.
- Deliver Field Service Lightning application architecture, and guide development, integration, distributed data management, and application testing teams.
- Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions.
- Working with customers to analyse and resolve Salesforce and SERVICEMAX product related issues/requirements.
- Participate in the full software development life cycle from technical design to development, testing and deployment.
- Design and develop solutions that best leverage the SERVICEMAX features to support critical business functions and meet project objectives, business requirements and customer goals.
- Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives.
- Develop, test, and document custom development, integrations, and data migration elements of SERVICEMAX implementation.
- Analyse application and system problems and incidents; develop recommendations and solutions for those problems, implement those solutions, and provide communications on the associated actions, business impacts, and results.
Position Specification:
- Excellent understanding of Field service business – Workforce Management, Asset Service Management, Warranty & Service Contract Management
- Salesforce Platform Architecture expertise
- Excellent knowledge of SERVICEMAX Configuration & Customization
- Strong SFDC Development Experience on both Classic(Apex, Visual Force, SOQL, SOSL) and Lightning(Aura) required.
- Integration skills
- 7+ years IT/FSM/SFDC experience preferable.
- Minimum 3 years of experience as Salesforce Technical Architect
- Minimum 2 years’ experience on SERVICEMAX Configuration, architecture, and development
- Experience with multiple Field Service Management products will be an added advantage.
- Experience in Lightning Web Components(LWC) development will be added advantage.
- Experience/knowledge of Heroku will be added advantage.
- Experience/knowledge of Informatica Interface(IICS) will be added advantage.
Required Education: At least a bachelor’s degree( or equivalent experience) in Computer Science, Software/Electronics engineering, Information Systems or closely related field is required.