US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 4th Jan 2024
• Collaborate with the team on application development
• Develop innovative solutions to meet the needs of the business
• Recommend IT processes to bring new and more efficient functionality.
• Analyse and identify technical errors within the system, resolving them without affecting system performance.
• Develop, monitor, and upgrade ServiceNow solutions and components.
• Provide deployment support for ServiceNow applications
• Design, customize, engineer, and test ServiceNow services in a multi-tier environment
• Provide alternate design solutions along with project estimates
• Design and implement application enhancements in collaboration with different teams
• Troubleshoot production support issues post release deployment and produce solutions.
• Predict emerging customer needs and develop innovative solutions to meet them
• Solve unique and complex problems with broad impact on the business
• Participate in the development of business strategy
• Translate highly complex concepts in ways that can be understood by a variety of audiences
• Function as a mentor for junior ITSM personnel, providing assistance where needed
• The position requires a full-time work schedule. Full-time is defined as working at least 40 hours per week, plus any additional hours as requested or as needed to meet business requirements.
• Install, maintain, configure/reconfigure, and support hosted ServiceNow instances, production and non-production
• Assist in conceptualizing, designing, and maturing ITIL v3 processes
• Assist in conceptualizing, designing, and maturing of enterprise CMDB
• Supports adherence to relevant SOX, PCI, ITIL, corporate security or other applicable compliance standards.
• Participates in the design, specification, and implementation of business and technology projects, to create appropriate monitoring and integration with ServiceNow.
• Assist developing ITSM roadmap. Analyze and recommend emerging ITSM technologies that can provide benefit while reducing risk.
• Perform all other duties as assigned
Required Work Experience
• 4 years of experience in ITSM process and tool administration / management, including ITIL practices
• 3 years of engineering / systems administration experience with the ServiceNow application
Required Education
• High-School Diploma or GED in general field of study
• BA/BS degree desired or equivalent year-for-year work experience.
• ITIL v3 Foundation training or certification required.
• ServiceNow System Administration.
• ServiceNow Advanced System Administration.
• Scripting in the ServiceNow environment.
Preferred ServiceNow Experience:
• 5+ years of experience in designing, implementing, and managing ITSM process / tools
• SN Virtual Agent
• Service Portal Support and Design
• Integration experience using web service calls
• Hardware/Software Asset Management
• ITSM / ITOM – Inc, PRB, CHG, Event Management
• ITBM Financials
• ITBM Agile Release Management
• Facilities Management