Minimum IT experience required is 6 – 9 years out of which at least 5 – 7 years in ITIL process functional consulting domain or at least 6 – 8 years of ITIL Process owner/manager experience
Hands-on work experience on at least one Service Management tools like ServiceNow, BMC Remedy, HPSM or any other equivalent industry standard ITSM tool (ServiceNow is preferred)
Strong oral and written communication skills with the ability to communicate technical information in non-technical language
Excellent English communication skills, both written and verbal, including business writing skills
Experience of performance data analysis of ITIL processes
ServiceNow certification is preferred but not a must
Product Owner trained
Ability to work with all levels of client and internal resources
Ability to organize, delegate, and leverage resources to accomplish objectives
Supervisory skills and the ability to leverage support from other parts of the organization
Organizational and time management skills
IT & respective technology alignment
Project Management trained is preferred
Strong customer service orientation
Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement
Comfortable with and effective using MS Office applications including Visio
Close attention to detail and accuracy
Deadline driven and results oriented
Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management
Essential Qualification:
BE/B. Tech (minimum), MBA (IT/Operations) is preferred
ITIL/ITSM Functional Process Consulting or Process Management Lead