10 years working with ServiceNow platform in enterprise-wide, multi-tier ServiceNow production environment.
HAM implementation needed.
At least 12 years of experience in the IT Industry Experience
Roles & Responsibilities
Hands-on experience in implementing CMDB, Discovery & Service Mapping
Good knowledge of Software & Hardware life cycle workflows & processes • Basic understanding and ability to script automated processes.
Configuration and enhancements on the ServiceNow ITAM modular platform
Develop ServiceNow HAM configuration, including automated asset data population, integrations with SCCM, JAMF & other asset sources, etc.
Experience in configuring end-to-end HAM Pro processes & activities along with hardware models and categories build, end of life, asset maintenance, reports & workspaces.
Hands-on experience in implementing HAM Pro module along with Hardware models, lifecycle processes, normalization, workspace enablement, etc.
Document every development, configuration and technical details & prepare training material?
Certifications:
ServiceNow Administration certification
ServiceNow Implementation Specialist Certification (HAM, Discovery, various tracks)