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- Design, implement, and manage Microsoft Intune for the deployment, configuration, and security of desktop devices.
- Develop and maintain Intune profiles, policies, and compliance rules to meet organizational standards.
- Develop and maintain conditional access policies in MS Azure.
Operating System Expertise:
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- Administer and support Windows and MacOS desktop environments.
- Utilize Intune and third-party tool PatchMyPC to automate and streamline software deployments and updates across the desktop environment.
- Troubleshoot and resolve operating system-related issues promptly.
- Stay abreast of the latest updates and security patches, ensuring timely implementation.
Desktop Optimization:
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- Collaborate with end-users to understand their desktop needs and provide effective solutions.
- Implement best practices for desktop configuration, application deployment, and system customization.
Security and Compliance:
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- Enforce security policies and configurations to protect against vulnerabilities.
- Conduct regular security audits and ensure compliance with industry standards.
User Support:
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- Provide technical support to end-users, addressing desktop-related issues and inquiries.
- Collaborate with the Helpdesk team to streamline support processes and improve user experience.
Documentation and Training:
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- Maintain accurate documentation for desktop configurations, processes, and troubleshooting procedures.
- Conduct training sessions for end-users on new features and best practices.
Qualifications:
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- Bachelor's degree in Computer Science, Information Technology, or related field.
- Proven experience as a Desktop System Engineer with expertise in Microsoft Intune, Windows, MacOS, iOS devices, and PatchMyPC.
- Strong knowledge and experience in MS Azure conditional access policies.
- Strong knowledge of desktop hardware, software, and peripherals.
- Experience in scripting and automation for system administration tasks.
- Excellent troubleshooting and problem-solving skills.
- Solid understanding of security best practices and compliance standards.
- Strong experience with endpoint protection solutions.
- Working knowledge of GPO for configuring user and computer settings.
- Familiarity with Apple Device Enrollment Program.
Preferred Skills:
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- Certifications such as Microsoft Certified: Modern Desktop Administrator Associate.
- Familiarity with virtualization technologies (VMware, Hyper-V) and/or VDI technologies.
- Strong communication and interpersonal skills.