Hands-on experience in implementing CMDB , Discovery & Service Mapping
Good knowledge of Software & Hardware life cycle workflows & processes • Basic understanding and ability to script automated processes.
Configuration and enhancements on the ServiceNow ITAM modular platform
Develop ServiceNow HAM configuration, including automated asset data population, integrations with SCCM, JAMF & other asset sources, etc.
Experience in configure end-to-end HAM Pro processes & activities along with hardware models and categories build, end of life, asset maintenance, reports & workspaces.
Hands-on experience in implementing HAM Pro module along with Hardware models, lifecycle processes, normalization, workspace enablement, etc.
Document every development, configuration and technical details & prepare training material?
Certifications
ServiceNow Administration certification
ServiceNow Implementation Specialist Certification (HAM, Discovery various tracks)