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US Citizen
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Green Card
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EAD (OPT/CPT/GC/H4)
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H1B Work Permit
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Corp-Corp
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W2-Permanent
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W2-Contract
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Contract to Hire
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UG :- - Not Required
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PG :- - Not Required
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No of position :- ( 1 )
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Post :- 10th Jan 2024
- Need to have more than just User Experience with ServiceNow, but legit ServiceNow project experience
- Experienced in Deployment & Release Management
- Experienced in Application Change Management
- Service Delivery Management
- Heavy Customer-facing
- Agile Methodology
- Hands-on PM (not an overseer)
- Manage Service Delivery for Quote/Proposal Management Application (ServiceNow) as a proxy Product Owner/Application Manager.
Responsibilities:
- Review upcoming business change requests with multiple businesses.
- Document details of IT changes that will be occurring for the product.
- Coordinate and resolve gaps in information and prioritize the execution of changes along with the Business.
- Organize changes in sprints with the implementing teams.
- Proactive Communication of timelines of changes and upcoming releases.
- Mange the timely delivery of work with multiple teams.
- Identify and escalate Risk/delays proactively.
- Make sure all agreed documentation and sign offs are captured as per internal IT process.
- Coordinate Release management, test management, and change management in Azure DevOps.
- Manage Upgrade (Test / validation) of the application to next version of Service Now
- Provide daily operational support to the Product Owner.
Desired Skills:
- Experience managing medium to large sized projects in Agile or Hybrid way.
- Working experience in a large multinational, geographically diverse environment.
- Experience with ServiceNow based application development.
- Excellent communication skills, both written and verbal.
- Ability to establish and maintain strong relationships.
- Problem solving and root cause identification skills.
- Must be a team player and able to work collaboratively with and through others.
Education:
- Bachelor’s degree in science, Business or related disciplines or equivalent work experience