Develops and executes software quality assurance through the development and maintenance of test plans.
Participate in special projects as requested by management.
Assist in partnering with the business and technical team on solution design with a focus on streamlining workflow and standardizing the event processes.
Assist with solution providers/vendors for gap analysis and plan and prioritize to fill vendor gaps to meet functional requirements.
Assist in partnering with QA team members to optimize defect logging, tracking, prioritization, and remediation.
Provide Post-Production support around enhancements, bug fixes, and new processes.