Developing, configuring, and customizing the ServiceNow platform to fit business requirements. using platforms Gen AI features, such as natural language understanding, conversational AI, machine learning, and analytics.
Collaborating with cross-functional teams to identify and prioritize business requirements
Writing clean, efficient, and maintainable code aligned to best practice recommendations and guidelines.
Ensure Code reviews and quality control checks to be undertaken as part of every project to guarantee maximum efficiency and productivity.
Debugging and fixing technical problems
Producing and running test cases to guarantee platform efficiency & quality.
Be able to Document/Prepare code and application Technical configuration/design documents.
Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.
Provide escalated support on technical issues to team members who are working service now implementations
Research new functionality and recommend solutions that deliver customer value
ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change and Service Catalog
Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
Excellent communication skills
Understanding of ITIL framework.
Ensure the quality, performance, security, and scalability of the solutions and adhere to the ServiceNow coding standards and best practice guidelines.
Troubleshoot and resolve escalated (L3) technical issues and provide support and maintenance for the solutions.
Stay updated on the latest trends and innovations in the ServiceNow platform and Gen AI domain and leverage them to enhance the solutions and customer experience.
Adapts existing methods and procedures to create possible solutions to complex