• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 12th Jan 2024

Strong knowledge in Tech Skill (Java/.NET/C/C++, Shell Scripting, Python, SQL, etc)
• Good Understanding on Telecom O/BSS applications
• Good Understanding on support cycle and Production deployments
• Excellent problem-solving and analytical skills
• Experience in handling support tickets. Ticket management efficiencies i.e. response time, resolution time, providing regular updates, SLAs. Own RCA submission for P1/P2 tickets within SLA. Automating repeated tasks is MUST to have
• Responsible for providing Tier 2 (L2) support to customers by researching, diagnosing, troubleshooting issues, and resolving incidents and providing support for software bugs and other technical problems.
• Excellent verbal and written communication skills
• Must have experience in the role of 24X7 Production Support and Maintenance activities. Work on different shifts.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
• Provide technical training and support to internal teams as needed.