- Developing, configuring, and customizing the ServiceNow platform to fit business requirements. using platforms Gen AI features, such as natural language understanding, conversational AI, machine learning, and analytics.
- Collaborating with cross-functional teams to identify and prioritize business requirements
- Writing clean, efficient, and maintainable code aligned to best practice recommendations and guidelines.
- Ensure Code reviews and quality control checks to be undertaken as part of every project to guarantee maximum efficiency and productivity.
- Debugging and fixing technical problems
- Producing and running test cases to guarantee platform efficiency & quality.
- Be able to Document/Prepare code and application Technical configuration/design documents.
- Staying abreast of emerging trends and technologies in ServiceNow development ensures your success.
- Provide escalated support on technical issues to team members who are working service now implementations
- Research new functionality and recommend solutions that deliver customer value
- ServiceNow Experience should include scripting in ServiceNow, tool configuration, design work, technical configuration and deployment. Specifically, candidates shall possess the skill to develop on the ServiceNow platform including the creation and/or customization of the core applications such as Incident, Problem, Change and Service Catalog
- System/Process Automation (Orchestration) experience
- Experience with working or developing in any one of the following programming languages: JavaScript, Angular JS, Java, Python, HTML, XML
- Excellent communication skills
- Understanding of ITIL framework.
- Ensure the quality, performance, security, and scalability of the solutions and adhere to the ServiceNow coding standards and best practice guidelines.
- Troubleshoot and resolve escalated (L3) technical issues and provide support and maintenance for the solutions.
- Stay updated on the latest trends and innovations in the ServiceNow platform and Gen AI domain and leverage them to enhance the solutions and customer experience.
- Adapts existing methods and procedures to create possible solutions to complex requirements.
Basic Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent work experience.
- 6-8 years of experience in developing and implementing solutions using the ServiceNow platform, including at least 2-3 years of experience in using the ServiceNow Gen AI features and capabilities.
- ServiceNow Certified System Administrator (CSA) and ServiceNow Certified Application Developer (CAD) certifications are required. ServiceNow Certified Implementation Specialist (CIS) certifications are preferred.
- Hands on experience implementing systems using the Agile/Scrum methodology
- Proficient in JavaScript, HTML, CSS, XML, JSON, REST/SOAP APIs, and other web technologies and frameworks.
- Hands on experience in using various ServiceNow modules and applications, such as ITSM, ITOM, ITBM, HR, CSM, SecOps, GRC, and platform capabilities like GenAI, Custom Apps., Flow Designer & Employee Center.
- Hands on experience in integrating ServiceNow with various external systems and platforms, such as AWS, Azure, Google Cloud, Salesforce, SAP, etc.
- Hands on experience in developing conversational AI solutions using ServiceNow Virtual Agent, ServiceNow Chatbot, and ServiceNow Natural Language Understanding (NLU).
- Hands on experience in applying machine learning and analytics techniques using ServiceNow Predictive Intelligence, ServiceNow Performance Analytics, and ServiceNow Reporting and Dashboards.
- Excellent communication, presentation, and interpersonal skills and the ability to work effectively with diverse teams and stakeholders.
- Strong problem-solving, analytical, and critical thinking skills and the ability to learn new technologies and concepts quickly.
- Must have worked on Web Services Integration (SOAP, REST)
Candidates should demonstrate experience in the following areas:
- Deliver complex technical solutions based on the ServiceNow platform
- Proactive in taking technical initiatives
- Ability to Communicate clearly and be able to articulate technical details and explanation of platform features and components.