• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 13th Jan 2024

·        5+ years of experience in Impeccable time-management and record keeping

·        5+ years of experience to take complex end-user requirements to code

·        5+ years of experience in A positive can-do attitude & willingness to learn

·        5+ years of experience in A strong personal commitment to quality service

·        5+ years of experience to work independently and with a team

·        5+ years of excellent communication.

·        2+ years of experience in ServiceNow implementation

·        2+ years of experience in Web applications, networks, protocols and email (SMTP, POP3)

·        2+ years of experience in Basic understanding of ITIL v3 methodologies

·        2+ years of experience in Understanding of enterprise IT architecture

·        2+ years of experience in Working knowledge of relational databases

·        2+ years of experience with database manipulation via a programming language 

·        2+ years of experience in Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)

·        2+ years of experience in LDAP directories, such as: Active Directory, eDirectory, OpenLDAP.

·        2+ years of experience in Single Sign-on using: Digested Token, SAML 1.1, SAML 2.0.

·        2+ years of experience in Web Services integrations

DESCRIPTION (Including, but not limited to):

The ideal candidate will have proven implementation experience, a background in the IT Infrastructure Library (ITIL) business process, and working knowledge of IT operations. Past work experience with industry leading providers of help desk, IT service management, asset management, network and systems management or similar technologies a definite plus.  The system administrators will perform fundamental administration and configuration tasks in the ServiceNow instance including, but not limited to, standard configuration, user administration, security, workflow, date management, and integrations. This role will manage the ServiceNow release cycle three times per year and is dedicated to working directly with ServiceNow application.

Responsibilities
• Personalize and create forms and fields
• Create new applications, modules, and tables
• Activate a plug-in
• Build reports, gauges, and homepages
• Set up Service Level Agreements (SLAs) and monitor SLA workflows
• Create and track Service Catalog requests, and items with variables
• Create, monitor, modify, and publish Service Catalog workflows with approvals
• Follow the notification process back to the Business Rule
• Import data into the instance
• Create and use update sets to facilitate moving customizations between your instances
• Search, populate, and customize the Knowledge Base
• Create an Access Control Rule (ACL)
• Create global controls for attachments and cookies
• Custom scripting
• Build third party software integrations
• Answering "how to" technical and application configuration questions
• Aiding in translating business requirements into technical requirements
• Facilitating roll out of new applications and modules
• Manage the ServiceNow system upgrades that occur three times per year
• Assisting in troubleshooting patch / release management issues