Knowledge of Oracle Cloud – Order Management, Enterprise Contracts, Fusion Pricing required
Ability to design and manage complex integrations
Knowledge of Oracle Cloud Modules
Knowledge of Oracle eBusiness Suite
Knowledge of Salesforce – Sales Cloud, Service Cloud, Digital Experience (Communities) is preferred
Ability to influence stakeholders by using data and knowledge of systems and processes.
RESPONSIBILITIES
Manages and follows software development life cycle and leads formal computer system validation activities that comply with regulatory bodies’ requirements where applicable.
Gathers system requirements, configures system, and manages system break fixes. Translates business requirements for developers to implement. Monitors solution integrations to ensure functioning of integrated systems. Monitors and prepares system for updates.
Manages issue triaging, including troubleshooting, investigating, performing root cause analysis, and engaging stakeholders for issue resolution.
Develops and maintains processes to continuously monitor data quality and integrity in applications, including ticket management and license management.
Works with internal and external stakeholders to develop new requirements for the design and implementation of new service tools and improvements. Proactively communicates and collaborates with stakeholders to analyze information needs and functional requirements.
Maintains up-to-date knowledge in the applications of new and existing products and solutions.
Identifies and drives business, project process, and workflow improvements where appropriate.
Develops presentations to share data collection, analysis, and recommendations. Provides leadership with information for decision making and planning.
Effectively promotes company services and solutions to increase customer satisfaction and utilization of such solutions to achieve established growth targets.
Coordinates technical training and support for customers and employees.