- Participate in process flow analysis and process redesign along with the Project Manager
- Share best practices and be consultative throughout the technical design of the project
- Produce a detailed functional design document to match customer requirements
- Co-team with the Technical Architect to produce a technical specification for custom development and systems integration requirements
- Participate in internal projects as required
- Maintain current ServiceNow knowledge through self-study and utilization of available training
PREFERRED SKILLS/EXPERIENCE:
- Ideal candidate must be self-motivated with a proven track record in ITSM and Non-ITSM (HRSD, ITBM, CSM, SecOps and GRC) technologies and comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base. Candidate must be organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities in a fast-moving environment. Additional preferred qualifications are:
- Extensive experience with ServiceNow or other Service Management tools (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
- Strong presentation and communication skills
- Ability to understand business requirements and convert them into solution designs
- Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture as well as experience managing expectations and priorities. Must demonstrate good judgment and pragmatic approach to delivering a solution that optimizes architecture activities across company needs, business constraints and technological realities
- Should have participated in, and be familiar with project methodologies
- 15+ years of total experience
- 5-7 years of relevant experience in professional services or customer support operations
- 3-6 years of ITSM systems integration and/or implementation experience
- Proven Solution consulting experience