Worked on at least 1 HRSD Implementation project involving HR Catalog item requirements, Lifecycle events, Integration with external 3rd party HR tool as a Business Analyst
Good knowledge of ITSM, ITIL V3 and Risk/Compliance process
Around 5 years of working in ServiceNow Projects as a Business Analyst and worked on Requirements Gathering, Agile/Sprint Planning, Demos
Process understanding of Incident, Problem, Change and Knowledge Management
Worked on Project Estimations and Manage Agile Releases
Analyze existing processes and systems to identify areas of improvement.
Create and maintain process and system documentation.
Monitor and respond to user inquiries regarding system issues and requirements.
Develop use cases, business process models, and diagrams.
Support the development team through system design, development, and implementation.
Develop training materials and provide training to users.
Evaluate and recommend technologies that can support business needs.