Managing the vision for the project team’s product
Maintaining a project road map for the product based on this vision
Acts as a liaison between the business and the product team
Understands stakeholder’s business processes and anticipate their needs
Collaborating with prospective users and stakeholders to understand and anticipate their needs and translate them into product requirements
Managing the product backlog and prioritizing them based on changing requirements
Ensure the Development team and business stakeholders have a shared understanding of the requested features and desired business values and outcomes
Captures business and user requirements and creates corresponding User Stories
Ensures requirements are understood, developed, tested, and delivered to specification
Represents project stakeholders throughout planning, development, and release processes
Create and manage product releases
Monitoring, evaluating, and reporting on product progress at each stage of the process
Liaising with the product team and end-users to deliver updates
Participating in Scrum meetings and product sprints
Works with stakeholders to drive adoption
Provides consultative technical and/or business process leadership to the platform team
Possesses knowledge of the ServiceNow Platform and applications and how they’re used internally and can interpret and validate technical specifications and designs
Facilitate discovery workshops to gain business concepts, requirements, and alignment
Perform business process gap analyses to meet business unit’s desired outcomes.
Demonstrate iterations to customers (pre-release) and gather feedback and approval.
Educate users on the new features by creating and/or contributing to release notes and feature overviews.
Represents project stakeholders throughout planning, development, and release processes.
Facilitate User Acceptance Testing (UAT) with a cross-functional project team.
Skills:
Proficient analysis skill and capability to identify downstream implications.
Excellent ability to align business process and requirements with a technical implementation.
Exceptional communicator, listener, speaker, and writer.
The ability to develop and forge strong relationships and build consensus among competing stakeholders.
2+ years overall experience in a Product Owner role
5+ years in a ServiceNow-related role
2+ years' experience in ServiceNow modules: Employee Center (or 1 year of Employee Center Experience and 2+ years of Service Portal experience), Integrations Hub, ServiceNow Platform Administration